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Resolved

Delays and outage in order delivery

Jul 9, 2026 at 5:43am UTC
Affected services
Delivery

Resolved
Jul 9, 2026 at 9:09am UTC

We've re-routed order delivery to another server, which should resolve the issue entirely whilst our hosting provider fixes the issue on the existing server.

Orders will begin delivering in a timely manner again, some may take longer to deliver while the payment provider involved retries payment notifications.

Sorry for the inconvenience caused by this.

Updated
Jul 9, 2026 at 8:43am UTC

Our hosting provider is reporting the issue is resolved, however we are still seeing problems on our end, therefore we are deploying a fix to re-route traffic to a healthy server.

We apologize for the inconvenience.

Created
Jul 9, 2026 at 5:43am UTC

Due to an issue at our hosting service provider, the system handling order delivery is experiencing issues.

Due to this, some orders may see delays in delivery.

"Due to a current error, the cloud node (105286) and the cloud servers on it are not accessible."