Previous incidents

September 2026
Sep 20, 2026
1 incident

Merchants, Notifications, and 1 other service are down

Resolved

Resolved Sep 20, 2026 at 7:02am UTC

Merchants recovered.

7 previous updates
Sep 19, 2026
1 incident

API, Merchants, and 1 other service are down

Resolved

Resolved Sep 19, 2026 at 10:38pm UTC

Merchants recovered.

5 previous updates
Sep 17, 2026
1 incident

Merchants, Notifications, and 1 other service are down

Resolved

Resolved Sep 17, 2026 at 6:15pm UTC

Notifications recovered.

5 previous updates
Sep 16, 2026
1 incident

Self-custody is down

Resolved

Resolved Sep 16, 2026 at 6:56am UTC

Self-custody recovered.

1 previous update
Sep 15, 2026
1 incident

Merchants is down

Resolved

Resolved Sep 15, 2026 at 11:23pm UTC

Merchants recovered.

5 previous updates
Sep 14, 2026
1 incident

API is down

Resolved

Resolved Sep 14, 2026 at 10:06pm UTC

API recovered.

1 previous update
Sep 13, 2026
1 incident

Merchants and Notifications are down

Resolved

Resolved Sep 13, 2026 at 6:46am UTC

Notifications recovered.

3 previous updates
Sep 12, 2026
1 incident

API, Notifications, and 1 other service are down

Resolved

Resolved Sep 12, 2026 at 5:47pm UTC

Notifications recovered.

5 previous updates
Sep 10, 2026
1 incident

Merchants and Self-custody are down

Resolved

Resolved Sep 10, 2026 at 6:13pm UTC

Merchants recovered.

3 previous updates
Sep 09, 2026
1 incident

Merchants is down

Resolved

Resolved Sep 9, 2026 at 2:40pm UTC

Merchants recovered.

1 previous update
August 2026
Aug 22, 2026
1 incident

Merchants is down

Resolved

Resolved Aug 22, 2026 at 10:27pm UTC

Merchants recovered.

1 previous update
Aug 17, 2026
1 incident

Storefront degraded availability

Resolved

Resolved Aug 17, 2026 at 11:40am UTC

We've rotated the key and services are restored, sorry for the inconvenience.

1 previous update
July 2026
Jul 09, 2026
1 incident

Delays and outage in order delivery

Resolved

Resolved Jul 9, 2026 at 9:09am UTC

We've re-routed order delivery to another server, which should resolve the issue entirely whilst our hosting provider fixes the issue on the existing server.

Orders will begin delivering in a timely manner again, some may take longer to deliver while the payment provider involved retries payment notifications.

Sorry for the inconvenience caused by this.

2 previous updates