Previous incidents

September 2026
Sep 05, 2026
1 incident

API and Notifications are down

Resolved

Resolved Sep 5, 2026 at 5:34am UTC

Notifications recovered.

3 previous updates
Sep 04, 2026
1 incident

Self-custody is down

Resolved

Resolved Sep 4, 2026 at 6:35am UTC

Self-custody recovered.

1 previous update
Sep 03, 2026
1 incident

Merchants and Self-custody are down

Resolved

Resolved Sep 3, 2026 at 10:38am UTC

Merchants recovered.

3 previous updates
Sep 02, 2026
1 incident

Self-custody is down

Resolved

Resolved Sep 2, 2026 at 6:46am UTC

Self-custody recovered.

1 previous update
August 2026
Aug 30, 2026
1 incident

API and Merchants are down

Resolved

Resolved Aug 30, 2026 at 5:59pm UTC

API recovered.

3 previous updates
Aug 29, 2026
1 incident

Delivery is down

Resolved

Resolved Aug 29, 2026 at 4:39am UTC

Delivery recovered.

1 previous update
Aug 27, 2026
1 incident

API is down

Resolved

Resolved Aug 27, 2026 at 12:29am UTC

API recovered.

1 previous update
Aug 26, 2026
1 incident

API, Delivery, and 1 other service are down

Resolved

Resolved Aug 26, 2026 at 10:33pm UTC

API recovered.

6 previous updates
Aug 24, 2026
1 incident

Merchants is down

Resolved

Resolved Aug 24, 2026 at 4:42pm UTC

Merchants recovered.

1 previous update
Aug 23, 2026
1 incident

Delivery and Merchants are down

Resolved

Resolved Aug 23, 2026 at 6:42am UTC

Delivery recovered.

5 previous updates
Aug 22, 2026
1 incident

Merchants is down

Resolved

Resolved Aug 22, 2026 at 10:27pm UTC

Merchants recovered.

1 previous update
Aug 17, 2026
1 incident

Storefront degraded availability

Resolved

Resolved Aug 17, 2026 at 11:40am UTC

We've rotated the key and services are restored, sorry for the inconvenience.

1 previous update
July 2026
Jul 09, 2026
1 incident

Delays and outage in order delivery

Resolved

Resolved Jul 9, 2026 at 9:09am UTC

We've re-routed order delivery to another server, which should resolve the issue entirely whilst our hosting provider fixes the issue on the existing server.

Orders will begin delivering in a timely manner again, some may take longer to deliver while the payment provider involved retries payment notifications.

Sorry for the inconvenience caused by this.

2 previous updates